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Frequently Asked Questions

Everything you need to know about Swagimals.

How do I know what size to order?

We recommend measuring your pet's neck, chest, and back length. Check out our Size Guide for detailed measurements and instructions on how to measure your pet correctly.

What is your return policy?

We accept returns within 30 days of purchase for unworn items in their original packaging. Please visit our Shipping & Returns page for more details.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the US. International shipping times vary. You can track your order here.

Do you ship internationally?

Yes, we ship to select countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't shipped yet.